Refund policy

At ONYX SOCIETY, we want you to be satisfied with your purchase. If there is an issue with your order, please contact us within 14 days of delivery.

Returns

Items must be unused, unworn, and returned in their original condition and packaging. Items showing signs of wear, damage, or alteration may not be eligible for a return.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and photos of the item. We’ll review the issue and work to make it right.

Refunds

Once your return is received and approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Non-Returnable Items

For hygiene reasons, earrings and other pierced jewelry are final sale unless they arrive damaged or defective.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

For return requests or questions, contact ONYX SOCIETY customer support before sending any items back.